Discontented customers are of course not good news for the companies. And another fact is no company can afford to loose any of its customers. After all it’s a common quest for any business. Moving ahead, loss of one customer may result in loss of many.



It’s not essential that the customer will be always correct but the point is they will remain a customer that a company or business needs. So all you have to do is to take control of the complaints made by the customer and try to use them to your advantage.



Rosa Say has come forward with seven steps that can surely help to resolve customer complaints.



1. Listen Intently.

2. Thank Them.

3. Apologize.

4. Seek the Best Solution.

5. Reach Agreement.

6. Take Quick Action.

7. Follow-up.



Read More