EzyTouch, the latest from IPVox is meant for small and medium sized call centers. The chief executive officer, Rodney Yap feels the demand for call center application will only further increase in the coming days and as a sector small and medium scale enterprises are growing (that is statistically) higher than the established big players. He feels with this affordable solution basic functionalities like customer desk service and credit bill collection will be much easier and segments like hospitality and travel, logistic and supply chain, financial services and ancillary government services may fetch the best out of this IPVox solution. As perceived by industry this call center solution is much cheaper which is easy and quick to implement.



Via [Computerworld]