Global crisis unlikely to affect BPO biz
Tata Consultancy Services (TCS) is positive that the global crisis will not have an immediate effect on the Business Process Outsourcing (BPO). Its back office confirmed that additional units will be put up in India, Philippines and the United States to cater to the needs of their clients worldwide.
Investment through expansion
TCS, considered as the number one company in India’s flagship, holding a $76 billion software services industry, is not alarmed by the current recession in United States, Europe and its major markets.
Abid Ali Neemuchwala, the Global Head for the Business Process Outsourcing of TCS projects, said that he is seeing a good traction for the company, despite the global economic crisis. He believes that more big companies look at the BPO industry to resolve their issues concerning cost cutting and to infuse more income, thereby opening another door for new and better opportunities. Continuous evaluation and counter measures are being undertaken to overcome the crisis.
The challenge of tackling the current economic depression by finding corrective measures has prompted the company to invest in setting up additional centers in Michigan in the US, Manila in the Philippines and also Tier-II in Kolkata and Pune in India.
Another huge and significant plan of the company is the putting up of 2,000 seater center in Ahmedabad which is intended to be in operation in December. This center will have 1,000 agents in its first phase.
Tata Consultancy Services BPO, as of today, has a total 35,000 personnel and 4,500 of these people are offshore, based on the delivery centers in the Philippines, Latin America, Europe and China.
The company’s total income is $925 million in the year that ended in March. Fifty percent of the revenue came from North America, 15% from India and the remaining 35% came from Europe and the Asia-Pacific region.